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Legal

Privacy Policy

Last updated:

Contents

1. Who we are

ReSocialSMM ("ReSocial", "we", "us", "our") is a full-service social media marketing agency not affiliated with, endorsed by, sponsored by or otherwise associated with Meta Platforms, Inc., TikTok, Google LLC, LinkedIn Corporation, X Corp., Pinterest, Inc. or any other platform named on this site. All trademarks, logos and brand names are the property of their respective owners and are used for identification purposes only.

We are the data controller for personal data collected through our website and the services we provide. If you have questions about this policy, contact us at info@resocialsmm.com.

2. What data we collect

We collect the following categories of personal data:

2.1 Information you give us directly

  • Contact details — name, email, phone, company, website URL.
  • Project information — budget range, campaign goals, messages sent through our forms.
  • Account details — if you become a client, billing and contact information.
  • Communications — emails, chat messages, call notes, and meeting summaries.

2.2 Information we collect automatically

  • Technical data — IP address, browser type, device type, operating system.
  • Usage data — pages visited, time on page, referral source.
  • Cookies and similar technologies — see our Cookie Policy.

2.3 Information from third parties

  • Social platform data — when you connect a social account (e.g. Meta, LinkedIn, TikTok) for our services, we access publicly available and account-level data as authorised by you and permitted by the platform.
  • Analytics and advertising partners — aggregated or anonymised insights.

3. How we use your data

Purpose Data used
Responding to enquiries submitted via our contact form Name, email, company, message
Preparing proposals and delivering services Contact, project, and account data
Sending service-related emails (invoices, reports) Contact and billing data
Sending marketing emails (only if you opt in) Email and preferences
Improving our website and services Usage and technical data
Complying with legal obligations Billing and tax data

If you are in the European Economic Area (EEA), UK, or Switzerland, we rely on the following legal bases:

  • Contract — to deliver services you've engaged us for.
  • Legitimate interests — to respond to enquiries, improve our services, prevent fraud.
  • Consent — for marketing emails and non-essential cookies.
  • Legal obligation — to keep tax and accounting records.

5. Who we share data with

We do not sell your personal data. We share it only with:

  • Service providers — hosting, email delivery (e.g. Web3Forms, our email provider), analytics, CRM, and payment processors.
  • Social platforms — Meta, Google, LinkedIn, TikTok, and similar, when managing campaigns on your behalf.
  • Professional advisers — lawyers, accountants, auditors.
  • Authorities — when legally required.

Where we transfer personal data outside the EEA/UK, we use appropriate safeguards such as the EU Standard Contractual Clauses.

6. How long we keep your data

  • Contact form enquiries — up to 24 months after last contact.
  • Client records — 7 years after the end of the contract (tax/legal requirements).
  • Marketing subscriptions — until you unsubscribe, then suppressed for compliance.
  • Website analytics — typically 14–26 months.

7. Your rights

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate data.
  • Request deletion ("right to be forgotten").
  • Restrict or object to processing.
  • Data portability.
  • Withdraw consent at any time.
  • Lodge a complaint with your local data protection authority.

To exercise any of these rights, email info@resocialsmm.com. We respond within 30 days.

8. How we protect your data

We use industry-standard measures including encryption in transit (HTTPS), access controls, least-privilege principles, and regular reviews of our vendors. No system is 100% secure, but we work to keep risk low and to notify you promptly if a breach affects your rights.

9. Cookies

We use cookies and similar technologies. For details and to manage your preferences, see our Cookie Policy.

10. Contact us

ReSocialSMM
Email: info@resocialsmm.com

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent version. Material changes will be communicated to clients by email.